Returning / Exchanging Merchandise 

Our Guarantee: If for any reason you are not completely satisfied with your Sports Basement purchase, you may return it in new condition within 30 days for a full refund, credit, or exchange. Returns are allowed by mail or at any of our stores. If you have any questions please call or email us.

• Mail Exchange or Return: In the space provided below (include any special instructions) list the items to be returned or exchanged. Send this invoice along with your merchandise to the address below. When shipping shoes, please wrap the shoebox in paper or place in another box to protect the manufactures shoebox. Note we do not credit for return shipping.

TO ENSURE A QUICK REFUND SHIP RETURNS/EXCHANGES WITH A TRACKING NUMBER.

Sports Basement
Internet Returns
1590 Bryant St. San Francisco, CA 94103

• Quick Exchange (Recommended): Due to the rapidly changing inventory, we suggest returning the original item and placing a new order by calling 1-800-869-6670 ex4 (new item ships for free). We will bill your credit card for the new item and process your credit for the returned merchandise when we receive it.

• In-store Exchange or Return: If you prefer you can always bring items into one of our stores for an exchange or return. Please visit our store info page HERE for store hours and directions.

Credit Preference

I would prefer:
                           Refund on the original credit card billed                      Exchange
                                          
Please list the items you are shipping back to us.

*Reason Codes      1    Looked Different On-line                               4    Wrong item, size, or color was sent
                              2    Too big or too small                                       5    Damaged or defective
                              3    Didn’t like color, style, or fabric                     6    Other________________________________

Please list the items you want shipped back to you.