Return & Exchanges
30-day money back guaranteeIf you are not satisfied with your purchase, we offer an unconditional return policy for 30 days from the time you receive your package. Simply return the item in its original, unused condition, including all original tags, within 30 days for a merchandise credit or a full refund.
Refund Policy
We will accept returns for any reason. If you are returning an item that you do not like, that does not fit, or you do not want for any other reason, please ship it back according to the return instructions on the back of your invoice. Please note that we do not credit for shipping and handling
Exchange Policy
Due to our rapidly changing inventory, we unfortunately cannot process exchanges from our online store. If you would like a different item or size, please place a new order on our website and return your original merchandise as per the instructions below. This is the best way to insure you receive the product you like.
Promotional Gift Certificates
Sports Basement promotional gift certificates and other discounts are not redeemable for cash. As a result, we can only refund the amount that was charged to a customer's credit card.
Damaged/Defective Items
Sports Basement is committed to selling only first-quality, name-brand sports apparel and gear. We do not sell factory seconds, irregulars, or special-ordered lower quality products. We offer only the best brand names and the highest quality goods. To that end, we employ several quality checks before an item leaves our warehouse. If you have received a damaged or defective item, please contact our Customer Service Department. We will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).
You can reach us at 1.800.869.6670, or via email at help@sportsbasement.com
Shipping Instructions
We suggest that it is in the best interest of both parties to insure your return package.
All returns should be sent to:
Sports Basement
Attn: Returns
PO Box 29570
The Presidio San Francisco, CA 94129
